Shipping and returns
Last updated: August 11, 2026
Receiving your order
Two ways to get your order, chosen at checkout. Delivery anywhere in Quebec: you order, we prepare it, and the parcel goes out to you. Or free pickup at our counter, 111 Chabanel Street West in Montreal — we message you as soon as it is ready.
Where we ship
We ship anywhere in Quebec. You can also pick up your order free of charge at our counter, 111 Chabanel Street West in Montreal — you choose at checkout.
Carrier: Postes Canada
Timelines
Your order is prepared within 1–2 business days, then delivered in 3–7 business days in Quebec.
You receive a tracking number as soon as the parcel leaves.
Shipping fees
Shipping is calculated at checkout based on your address and shown before you confirm payment. Shipping is free on orders of $100 or more before taxes. That amount is measured after your discount codes are applied: if a code brings your order under $100, shipping fees apply again.
The shipping address is the one you enter at checkout. Check it before confirming: a wrong address means we have to reship at your expense.
Cancelling and getting refunded: what the law gives you
This part does not depend on us. These are rights set out in Quebec's Consumer Protection Act for any distance purchase, and they apply even if we wrote the opposite elsewhere on this site.
As long as we have not fulfilled your order, you may cancel it if we are more than 30 days past the announced date — or, if no date was announced, 30 days after your purchase.
If we failed to disclose, before the purchase, information the law requires (our identity, the itemized price, timelines, conditions…), you have 7 days to cancel — 30 days if we never sent you your copy of the contract.
When you exercise this right, we refund every amount you paid within 15 days. You return the products in the condition in which you received them, within 15 days of the cancellation or of delivery if it comes later. Reasonable return costs are ours to bear, not yours.
How to cancel
- Write to us through the contact form. A plain message is enough: the law requires no particular form.
- The contract is cancelled as soon as your notice is sent. We do not have to approve it.
- We refund you within 15 days, taxes and fees included.
- If we fail to refund you and you paid by credit card, you have 60 days to request a chargeback from your card issuer. The procedure is detailed in the terms of sale.
Returning a product: our policy
What follows is different from the previous section, and the distinction matters. No law requires a merchant to take back a product you no longer want, or that you did not like. A return in that case is a commercial gesture, not a right.
The products we sell are cosmetics: once the seal is broken, the product cannot be resold and its integrity can no longer be guaranteed to someone else. That is the reason for the policy below.
Skincare products are cosmetics: for hygiene reasons, we do not take back a delivered product, opened or not, when you simply change your mind. This takes nothing away from your cancellation rights above, nor from your legal warranty. And if a product arrives damaged, incomplete, not matching your order or defective, write to us through the contact form within 14 days of delivery: we replace it or refund you, at our expense.
A product damaged in transit, an incomplete order, or a product that does not match what you bought: that is not a convenience return, it does not fall under this section, and it is ours to fix. Keep the box and the shipping label — a photo helps a lot.
Our business address: 111 Rue Chabanel Ouest #604, Montréal (QC) H2N 1C8
The periods cited (7, 15, 30 and 60 days) come from sections 54.8 to 54.16 of the Consumer Protection Act (CQLR, c. P-40.1): https://www.legisquebec.gouv.qc.ca/fr/document/lc/P-40.1